SAP America Inc. Newtown Square, PA

IT Support Intern May 2015 – August 2015
• Applied problem solving skills to resolve technical issues using SAP’s internal ticketing system
• Assisted the executive team by creating templates to aid in the tracking of company-owned hardware
• Responsible for imaging devices running both Microsoft Windows and Apple OSx, and performing minor post-installation configuration
• Assisted with orientation and provided device assistance for new hires
• Performed software installation on same devices
• Coordinated shipments and deliveries of new and re-purposed devices

SAP America Inc. Newtown Square, PA
Data Center Intern May 2014 – August 2014
• Managed the performance of servers, switches, storage units, firewalls, and other equipment on the data center floor
• Performed troubleshooting activity, and installed RAID policies to same servers
• Prepared workflow logistics for both the Data Center and Networking teams using the CMP workflow program
• Coordinated Data Center activities and projects performed by external managed service
• Created new templates and improved existing forms used to request support from manage service provider